- wapglobal@gmail.com
- +23 3457274
Wings of Aid & Peace (WAP) recognizes that humanitarian organizations have responsibilities to the people and communities they serve, as well as to staff, volunteers, partners, supporters, donors, authorities and other legitimate stakeholders.
We seek to strengthen accountability through responsible governance, ethical conduct, safeguarding, community participation, appropriate financial management, monitoring, learning and transparent communication.
Transparency at WAP means providing appropriate and accurate information while protecting personal data, confidential information, safeguarding cases and information that could create security or protection risks.
People affected by humanitarian crises should have appropriate opportunities to understand humanitarian activities that concern them, participate where relevant, provide feedback and raise concerns safely.
WAP seeks to strengthen Accountability to Affected Populations (AAP) through:
Feedback should help inform programme decisions and organizational learning.
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WAP encourages concerns about misconduct or inappropriate behaviour connected to its activities to be reported through the appropriate mechanism.
Different types of concerns may require different reporting channels.
These may include:
Sensitive reports should not be submitted through general partnership or information channels when a dedicated reporting mechanism is available.
WAP should publish dedicated reporting contact details only after those channels have been formally established and tested.
WAP seeks to maintain an organizational environment in which people who interact with its personnel, programmes and activities are treated with dignity and protected from exploitation, abuse and other forms of harm associated with the organization's work.
Safeguarding responsibilities apply across:
Safeguarding concerns require appropriate confidentiality, sensitivity and responsible handling.
WAP does not accept sexual exploitation or abuse by personnel associated with its humanitarian activities.
Sexual exploitation or abuse should never be treated as an ordinary customer-service complaint.
Reports require confidential and survivor-centred handling through appropriate mechanisms.
Children may face heightened risks during humanitarian crises.
WAP seeks to ensure that activities involving or affecting children incorporate appropriate safeguarding considerations.
This includes attention to:
The safety, dignity and best interests of children should remain central to decisions affecting them.
People representing WAP are expected to act in a manner consistent with the organization's humanitarian purpose and applicable standards of conduct.
Approved public versions of relevant policies may be made available through the Resource Library.
WAP seeks to support appropriate mechanisms for raising serious concerns about wrongdoing connected to the organization.
Concerns may relate to:
Feedback should help inform programme decisions and organizational learning.
Reports should be handled through appropriate procedures and shared only with people who have a legitimate need to know.
WAP should not promise absolute confidentiality where disclosure may be legally or operationally required, but should seek to protect information appropriately.
WAP recognizes its responsibility to manage humanitarian and organizational resources carefully and for their intended purposes.
Financial accountability should be supported by appropriate systems for:
Sensitive reports should not be submitted through general partnership or information channels when a dedicated reporting mechanism is available.
Transparency does not require WAP to publish confidential financial-security information.
The public website should not disclose information such as:
● Detailed security controls
As WAP's programmes and institutional activities develop, approved annual reports may provide an overview of organizational progress during a defined reporting period.
An annual report may include:
Annual reports should be published only after the relevant reporting period has ended and the information has been reviewed and approved.
No demonstration or placeholder annual reports should be presented as official WAP publications.
Approved programme and project reports may provide information about implementation, results, challenges and learning.
These may include:
Policies help translate organizational commitments into expectations and responsibilities.
WAP seeks to develop and maintain policies appropriate to its humanitarian activities and institutional development.
Publicly available policies may include, where approved:
Not every internal policy, procedure or operational document should be published publicly.
A public policy may explain WAP's commitments, principles and institutional standards.
Detailed internal procedures may contain operational instructions that are not appropriate for public disclosure.
Internal documents may include:
Effective accountability requires appropriate governance and management oversight.
WAP's governance arrangements should support:
Public governance information should explain institutional arrangements without disclosing confidential deliberations, protected records or sensitive internal information.
WAP seeks to use Monitoring, Evaluation, Accountability and Learning (MEAL) to understand programme performance and improve decision-making.
MEAL may help WAP:
Public results should be supported by appropriate evidence.
Accountability requires information, but humanitarian organizations also have a responsibility to protect personal and sensitive data.
Public transparency must not expose individuals to unnecessary privacy, safeguarding, protection or security risks.
Information published by WAP should be:
Errors identified in public information should be corrected appropriately.
The WAP Resource Library provides a central location for approved public documents and institutional resources.
Only documents approved for public access should be published.
Certain information must remain confidential or restricted to protect people, operations and the organization.
Protecting such information is part of responsible accountability.
WAP seeks to strengthen its systems as the organization and its humanitarian activities develop.
WAP seeks to earn and maintain trust through responsible humanitarian action, accurate communication, ethical conduct, safeguarding, community accountability and careful stewardship of resources.
Transparency means making appropriate information accessible while protecting the dignity, privacy, safety and legitimate confidentiality of the people and institutions connected to our work.
